Adviser Update Adviser Update Spring 2017 | Page 9

9 VIDEO change, another hallmark of a design process. Teaching about empathy helped me learn it, too. While I was in Paris I also did my own reporting. So, when an editor reached out asking me to find a young man named Ali in the camp, I put on my coat and headed out the door. It was only after I arrived that I realized the folly of trying to find “Ali” with nothing more than a name and a Facebook photo. But it was yes, and: One person saw it, led me to another person and a third. Within an hour Ali was standing before me. They weren’t journalists, but Ali’s friends had known just who to call. All I had to do was ask.